Privacy Statement

We may collect:

• Name and contact information
• Date of birth and gender
• Health information and medical history
• Health card number
• Care plans and care needs
• Financial information (bank account and payment details)
• Website usage information (IP address, browser, operating system, device information)
• Marketing preferences, such as newsletter subscriptions

We may also collect anonymized and aggregated data for analysis that cannot be used to identify any individual.

Personal information is used to:

• Determine eligibility for services
• Deliver personal support, home care, and related care services
• Respond to inquiries and complaints
• Send newsletters and updates, where appropriate
• Improve our services and day-to-day operations
• Prevent fraud and errors
• Meet our legal obligations

Information may be shared with:

• Other care providers involved in a client’s care
• Service providers such as payment processors, technical support, and data storage providers
• Authorities, when disclosure is required or permitted by law

All service providers we work with are expected to maintain confidentiality and comply with applicable privacy laws.

Tumaini Care Services collects and uses personal information with consent, or where otherwise permitted by law. You may:

• Withdraw your consent at any time
• Restrict access to your health information
• Contact us regarding any consent decisions

Please note that withdrawing consent may affect our ability to provide certain services to you.

Our website uses cookies, tracking pixels, and web beacons to help improve website functionality and analyze website traffic.

You can disable cookies in your browser settings, although some website features may no longer function properly as a result.

Tumaini Care Services does not use personal information for behavioural advertising across third-party websites.

Our website uses Google Analytics to understand website traffic and user behavior. You can opt out by installing Google’s Analytics Opt-out Browser Add-on.

You can unsubscribe from marketing emails at any time using the unsubscribe link in those emails, or by contacting us directly. Please note that service-related communications may still be sent even after you opt out of marketing emails.

Personal information is retained only as long as necessary and as required by law. Personal information is processed within Canada.

We protect personal information using:

• Employee privacy training
• Restricted access controls
• Firewalls
• Encryption
• Organizational and contractual safeguards

If a security breach occurs, we will act promptly and notify affected individuals where required by law.

You have the right to:

• Request access to your personal information
• Correct inaccurate information
• Request amendments to your records
• File a complaint with the appropriate privacy commissioner if you are not satisfied with our response

We may require identification before releasing personal information.

Links to third-party websites are provided for your convenience. Tumaini Care Services is not responsible for the privacy practices of those external websites.

This privacy statement may be updated from time to time. Revisions become effective once published on this website.

Privacy Officer

Tumaini Care Services

Toronto, Ontario, Canada

• Email: alfredoketayot191@gmail.com
• Phone: 416-722-8428